Product Condition Definitions

Brand New

A brand-new product comes in its original factory sealed packaging and with full manufacturer’s warranty.

Ex-Display

Ex-display products are products that have been displayed in the manufacturer’s and/or seller’s showroom. They generally come without or repacked into their original packaging and with full or partial warranty from the manufacturer. Please read the warranty period for each individual item advertised. Feel free to contact our support team for detailed information on the item that you are interested in.

Factory Second

Factory seconds are known as Trade Seconds (T2) within the retail industry. This product has been supplied directly by the manufacturer in a T2 condition. Meaning that they may have damage to the packaging and/or the appliance and they have cosmetic imperfections, thus the great price. They have been tested for quality & compliance and they come with a reduced manufacturer’s warranty, usually 12 months Parts & Labour Warranty. Please read the warranty period for each individual item advertised. Feel free to contact our support team for detailed information on the item that you are interested in.

Factory Refurbished

Factory refurbished items are also T2 product. This product has had a manufacturing fault, they have either been used or did not work when they were first delivered to the consumer. This product has then been refurbished back to the required level of quality & compliance by the manufacturer. They generally come with the manufacturer’s 12 months Parts & Labour Warranty. We never know what the original fault of the product was before we purchased it. The item description stipulates whenever the item has been refurbished. Feel free to contact our support team for detailed information on the item that you are interested in.